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RETURNS
Although we believe you will be completely in love with your PEMF Pals plushie…
If for some reason you are not 100% satisfied, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
TERMS AND CONDITIONS
To be eligible for a return:
- Product must be in the same condition that you received it; “like new.”
- All components and original packaging must be intact.
- Receipt showing proof of purchase is required to look up orders.
- Customer is responsible for return shipping costs.
To start a return, you can contact us at hello@pemfpals.com.
Items sent back to us without first requesting a return will not be accepted. Once approved, we will supply you with a return shipping label. You can always contact us for any return questions by emailing us at hello@pemfpals.com.
If a returned item does not meet our stated terms and conditions, a minimum 25% restocking fee will be applied. We reserve the right to deny refunds entirely under the following circumstances:
- The product has physical damage (including tears) or the electronic components are damaged
- The item is soiled, smells or has evidence of being used
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately, that way if the item is defective, damaged, or if you receive the wrong item, we can evaluate the issue and correct it as soon as possible.
REFUNDS
We will notify you once we’ve received and inspected your return, if the refund was approved and/or if any damage was documented. If approved, the refund will be sent to your original payment method. If your original payment method presents an issue, we will contact you accordingly.
You will get a notification from once your refund is processed. Please allow up to 5-7 business days for your bank or credit card company to post the refund.